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TUXTOOLSFrequently asked questions
Following a list of frequently asked questions, that may help you to find a quick answer for your question. If you have any question that is not listed below, please do not hesitate to contact our friendly support staff. We are always happy to assist you in any matter!
Where are the servers located that will host my website?
All our servers for the shared hosting platform are located in our three datacenters in germany. We use several carriers with fully redundant connections with a total of more than 15 GBit/s. Carriers that are connected include Deutsche Telekom, Telia, Tisclai, Cogent and others. More than 600 private and several public peerings (DeCIX, AMS-IX, etc.) guarantee fastest connections between our servers and your users.
How can I pay my invoices?
You may pay by credit card (Visa, Mastercard) and Paypal during the order process. In special cases we give the opportunity to pay by wire transfer. Please ask our support department before you order.
Which content may I upload to my web hosting account?
To make a long story short: You may upload any content that does not violate the law in your country or in germany. We not not exclude any content (e.g. download of large files), as long as copyright and law is respected.
How can I transfer my current domain from another provider to Hostloco.com?
It is pretty easy to transfer your current domain name to Hostloco.com: During the order process you are being asked to enter your domain name that you want to host with us. In this step you can also choose if this domain name is a new domain or an existing one, that sould be transferred. In case your chosen domain name is already registered on your name with another provider, just choose "transfer domain".
After the order process, please inform your old provider about the transfer of the domain name. As soon as we processed your payment, we will start the transfer of your domain name from your old provider.
How do I configure Microsoft Outlook or any other mail client?
Please setup your email-account in your administration panel Tuxtools. Choose if you want to use POP3 or IMAP and setup a password for that account.
After this step, you can begin the configuration of your mail client. Just setup a new mail account and enter the following information:
Username: your email address
Password: Your password that you configured in Tuxtools
Incoming mail server: mail.domain.tld (please replace domain.tld with your own domain name)
Outgoing mail server: mail.domain.tld (please replace domain.tld with your own domain name)
Security: You may either choose SMTP-Auth or SMTP-after-POP. The login information for SMTP-Auth is the same as for incoming mail (see above).
How long does it take to setup my account and when do I get my login information?
Setup usually takes less than 5 minutes. Your login information is sent to you right after the setup process, which basically means that you get your login information by email within 5-10 minutes maximum.
Your invoice may take up to 24 hours to be in your mailbox. We send invoices by email as PDF document.I am not satisfied with my web hosting package. How can I cancel my order?
We deeply regret if you are not 100% satisfied with our services. We can assure you that we work hard to offer you the best service and support whenever possible.
But if you should decide to cancel your order within the first 30 days, you get a full refund of your fees paid for your web hosting package (excl. domain registration). You only have to send us your cancellation request including your customer ID, and we will process your cancellation right away.