» Login

Philosophy

Hostloco.com is a hosting provider who lives up to its promise: favorable prices for all needs, perfect customer service and continuing customization.

And we stick to what we have promised and thousands of customers worldwide bear us out in our way of doing business.

These are our policies. See for yourself!

30 days money back guarantee

It is important that you feel comfortable with us and that you are satisfied with our products and services. In case you are not happy with your decision (which we cannot imagine) within 30 days after your order, we will refund your invoice amount less the price for the domain registration.

We believe in support

Problems can always occur - no matter what kind. This is the reason why we offer you the best support possible. Our ticket system guarantees you fast help for any problem from one of our qualified team members via email. You may certainly call us as well. If you think that our support staff doesn´t understand your needs or when you´re not totally satisfied with our service, you can contact our managing director personally and he will find a solution for every problem that occurs - we promise that!

Waiving of 900-numbers

It might happen that our customers have some questions or are confronted with a problem eventhough we solve them as quickly as possible. If you want to talk to one of us, you may use our normal phone number without additional costs. We strictly refuse to making money with phone support.

Detailed help

All beginnings are difficult - we know that too. Therefore we provide our customers with detailed manuals which are updated regularly. You will find all necessary information in our quick-start guide to get your website online asap. Our Hostloco.com Wiki offers you numerous answers to most questions and problems. And if this is not enough, we have created a support forum where we and our customers are happy to help you. Furthermore you may contact us either via email or by phone. You see, you are not alone!

Personal reseller care

There is a start for everyone. We support our resellers with our long-term experiences as best as we can. It doesn't matter if they have questions regarding marketing, prices or calculation - we are happy to help. Lots of our customers have done it and succeeded in business.