Our support motto

• Answer 80 % of all support inquiries within 2 hours
• Phone support is free of charge for calls inside the U.S.
• 80% of our personnel assignment is used for customer care
• Support is not outsourced to call centers.
• Hostloco.com works permanently on preventing any problems
• Detailed documentations answer all of the questions our customers might have

The entire Hostloco.com team works under and believes in this motto: everything we do - we do it for our customers.

The core of our support philosophy is to make it for our customers as easy as possible to work with us.

This is the reason why we work permanently on not letting problems occur. A permanent monitoring of all services on our servers, the choice of suppliers who have to meet our extremely high quality standards as well as brand hardware from Dell and Cisco guarantees the highest possible availability of your website at Hostloco.com.

And in case a problem does occur, we don't let you down and help you quickly and unbureaucratically.

You will find datailed and reasoned FAQ´s (frequently asked questions) to all areas and furthermore, our support forum as well as our friendly staff helps you whenever you need something.

We believe that it is our mistake if a customer does not understand something despite our support and information. This is not a big problem, but shows that we didn't do our job properly. That is the reason why we offer free phone and email support. Our friendly staff is happy to assist you.